Payment & Shipping Policy

How do I pay for a HA Spices purchase?

HA Spices offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Suhana’s trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.

You may use Internet Banking and Wallet to make your purchase.
HA Spices also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.

Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on HA Spices?

There are NO hidden charges when you make a purchase on HA Spices. The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay.
Delivery charges may be extra depending on the Shipping policy.

Credit cards: We accept payments made using Visa, MasterCard and American Express credit cards.
To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV number (found on the backside of your card). After entering these details, you will be redirected to the bank’s page for entering the online 3D Secure password.

Debit cards: We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number (optional for Maestro cards). You will then be redirected to your bank’s secure page for entering your online password (issued by your bank)

Is it safe to use my credit/debit card on HA Spices?

Your online transaction on HA Spices is secure with the highest levels of transaction security currently available on the Internet. HA Spices uses encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing.
All credit card and debit card payments on Suhana are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What steps does HA Spices take to prevent card fraud?

HA Spices realizes the importance of strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

What is a 3D Secure password?

The 3D Secure password is implemented by VISA and MasterCard in partnership with card issuing banks under the “Verified by VISA” and “Mastercard SecureCode” services, respectively.
The 3D Secure password adds an additional layer of security through identity verification for your online credit/debit card transactions. This password, which is created by you, is known only to you. This ensures that only you can use your card for online purchases.

How can I get the 3D Secure password for my credit/debit card?

You can register for the 3D Secure password for your credit/debit card by visiting your bank’s website.
If your account has been debited after a payment failure, it is normally rolled back to your account within 7 business days. You can email us at info@macagro.com with your order number for any clarification.

Disclaimer

This is the official website of “HA Spices” having its corporate office 3732, Gandhi Vidhyapith Vedchhi, Near Naher, Valod, Tapi, Gujarat, India - 394641. Your usage of this website implies you have read and understood the disclaimers below.
All the information shared on this website is on an “as is” and “as available” basis. The information available on this website is subject to change without any prior notice. HA Spices, its directors, authorized representatives and employees make no warranties or representations regarding the quality, completeness, suitability, accuracy and timeliness of the information published on this website.
In no event, HA Spices, its directors, authorized representatives and employees shall be held liable for any damage or loss arising out of the use of this website or with respect to any materials contained in this site.

SHIPPING POLICY

ORDER PROCESSING

• All orders received on or before NOON India time will be shipped within 3 business days, excluding holidays.
• All orders received after NOON India time will be shipped within 4 business days, excluding holidays.
• All orders placed on holidays, weekends, or other holidays recognized by www.macagro.com will be shipped within 4 business days.
• In rare cases due to unforeseen events, (e.g. extreme weather, unusual spikes, etc.), these shipment-processing times may be delayed.
• Order items will be shipped within 3-4 business days from the date of order. In the event of unforeseen delays outside of our control, the estimated shipping date is subject to change without notice.

SHIPPING METHODS & DELIVERY TIMES

• We send all orders via reputed courier partners. You can log on to macagro.com and check the details of the shipment and courier partner.
• Proof of signature may not be possible for all deliveries. It is the responsibility of the customer to be available for receipt of the package. In the event that the customer is not available, the package may be left at the destination address at the discretion of the carrier.

Coupon Code:

Coupon codes are valid until deactivated by HA Spices Limit one coupon code per person. Valid on the consumer in India only. Discount does not apply to shipping and handling or tax. Offer subject to change or expiration at any time at HA Spices’s sole discretion.

GENERAL

haspices.com will fulfil your order in a timely and efficient manner. However, if the package is returned to us for ANY reason you will still be responsible for the original shipping fees charged to you. If your package is refused or returned to us, we will refund the amount of your order, excluding shipping and handling charges. We do not accept product exchanges. For more information on our Return Policy, please visit RETURN POLICY For all orders, please provide your complete street address with pin code and nearest landmark We use several different shipping carriers depending on the type of shipment and geographic location.

FREE SHIPPING OFFER:

• Shipping fee is applicable on All orders of Any value delivered to Any destination within India.
• For a limited period, we will offer a discount on the shipping fee (can be up to 100% of the shipping fee). The same shall be displayed on the website at the product page or offers or at the checkout page.
• Free standard shipping is automatically applied to your order after other discounts are taken and before taxes and handling charges are added.
  Offer subject to change or expiration at any time at Suhana’s sole discretion.
• Not transferable or redeemable for cash or credit towards any purchase.
• In case of a refund due to the return of products for any reason, the standard shipping fee will be deducted from the refund.

SHIPPING COST

The Shipping costs for domestic standard service is Rs 30 per 500 gms of packaged product*
*Any special handling costs will be reflected at checkout.